This Privacy Policy explains what personal information he5555 collects from players in Bangladesh, how that information is used, who it may be shared with, and what rights you hold over your own data. Your privacy is taken seriously at every level of our operation.
Our Privacy Commitments
These highlights summarise he5555's core data protection commitments. They do not replace the full Privacy Policy document below, which governs in all cases.
he5555 ("he5555", "we", "us", "our") operates the online casino and sports betting platform accessible at he5555.app. This Privacy Policy describes how he5555 collects, uses, stores, and shares personal information relating to individuals ("you", "Player", "User") who access or use the he5555 platform, including its website, mobile browser interface, and associated services.
This Privacy Policy is written in English and constitutes the sole governing version of our data practices. It should be read alongside the he5555 Terms & Conditions, which together form the complete agreement between you and he5555 with respect to your use of the platform.
he5555 is committed to handling personal data responsibly, transparently, and in accordance with internationally recognised data protection principles. We collect only what is necessary, retain it only for as long as required, and take reasonable technical and organisational measures to keep it secure.
The categories of personal data that he5555 may collect about you include, but are not limited to, the following:
he5555 collects personal data through the following channels:
he5555 uses the personal data it collects for the following purposes:
| Purpose | Examples |
|---|---|
| Account management | Creating and maintaining your he5555 account, processing logins, and managing account settings |
| Identity verification | Verifying your age (18+) and identity in accordance with KYC requirements before processing withdrawals |
| Payment processing | Facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, and partner banks in Bangladeshi Taka (৳) |
| Platform operation | Delivering game content, sports betting markets, live casino streams, and bonus offers to your account |
| Fraud prevention & security | Detecting and preventing unauthorised account access, multi-accounting, bonus abuse, and financial fraud |
| Responsible gaming | Monitoring gaming patterns to identify problem gambling indicators and enforcing self-exclusion or deposit limit settings |
| Customer support | Responding to queries, resolving disputes, and maintaining records of communications |
| Marketing communications | Sending promotional emails and SMS messages about offers relevant to your account (subject to your opt-in preferences) |
| Analytics & improvement | Analysing aggregate usage data to improve platform performance, game selection, and user experience |
| Legal compliance | Maintaining records required for financial, anti-money-laundering, and dispute resolution purposes |
he5555 processes your personal data on the following legal grounds depending on the specific purpose:
he5555 shares personal data with carefully selected third-party service providers who process data on our behalf and under our instruction. These include identity verification providers, payment processors, cloud infrastructure providers, fraud detection services, and customer support software vendors. All such providers are contractually bound to process data only as instructed by he5555 and to implement appropriate security measures.
To process deposits and withdrawals, he5555 necessarily shares transaction-relevant data — such as your registered mobile number or bank account identifier — with the relevant payment provider (bKash, Nagad, Rocket, Upay, or a partner bank). These providers operate under their own privacy policies and are independent data controllers for the purposes of the payment transaction.
he5555 may disclose personal data to regulatory authorities, law enforcement agencies, or other government bodies where required by applicable law, court order, or where we believe in good faith that such disclosure is necessary to protect the rights, property, or safety of he5555, our players, or the public.
In the event of a merger, acquisition, restructuring, or sale of all or part of he5555's business, personal data held about players may be transferred to the acquiring or successor entity as part of that transaction. Affected players will be notified of any such transfer and any resulting change to this Privacy Policy.
he5555 does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial marketing purposes. Any sharing described above is strictly limited to what is operationally necessary.
he5555 uses the following categories of cookies on the platform:
he5555 does not deploy third-party advertising or retargeting cookies. You will not be tracked across other websites for the purpose of serving you he5555 advertisements on external platforms.
You can manage, restrict, or delete cookies through your browser settings at any time. Note that disabling strictly necessary cookies will impair your ability to log in and use core platform features. For guidance on managing cookies in your specific browser, refer to the browser's official support documentation.
he5555 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:
When data is no longer required and no legal obligation requires its retention, he5555 will securely delete or anonymise it.
As a player registered with he5555, you have the following rights with respect to your personal data:
To exercise any of the above rights, please contact the he5555 support team at [email protected]. Requests will be acknowledged within 5 business days and substantively resolved within 30 calendar days. he5555 may require identity verification before processing data rights requests to protect player accounts from unauthorised access.
he5555 implements a range of technical and organisational security measures to protect personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include, but are not limited to:
Notwithstanding these measures, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. Players are encouraged to use strong, unique passwords and to enable two-factor authentication on their he5555 accounts. If you suspect your account has been compromised, contact [email protected] immediately.
The he5555 platform is strictly intended for adults aged 18 and above. he5555 does not knowingly collect personal data from individuals under the age of 18. If you believe that a person under 18 has provided personal data to he5555 or has registered an account on the platform, please contact [email protected] promptly. Upon confirmation, he5555 will delete the relevant data and close the account without delay. Age verification is conducted as part of the KYC process and is enforced without exception.
The he5555 platform may contain references to third-party services, such as payment partners including bKash, Nagad, Rocket, and Upay. When you interact with these services — for example, by completing a deposit via the bKash app — you are subject to that provider's own privacy policy. he5555 is not responsible for the data practices of third-party providers and encourages you to review their privacy policies before sharing personal information with them.
he5555 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will notify registered players via the email address associated with their Account. The updated Privacy Policy will take effect on the date stated in the notification. Continued use of the he5555 platform after the effective date of any update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your data.
If you have questions, concerns, or requests relating to this Privacy Policy or the way he5555 handles your personal data, please reach out to our support team. We are available 24 hours a day, 7 days a week and aim to respond to all privacy-related enquiries within 2 business days (Bangladesh Standard Time, UTC+6).
Now that you've reviewed our Privacy Policy, you can explore everything the he5555 platform has to offer — from live cricket betting to premium slots and live casino games, all in BDT and secured with SSL encryption. 18+ only. Please gamble responsibly.