he5555 Privacy Policy

1. Introduction

he5555 ("he5555", "we", "us", "our") operates the online casino and sports betting platform accessible at he5555.app. This Privacy Policy describes how he5555 collects, uses, stores, and shares personal information relating to individuals ("you", "Player", "User") who access or use the he5555 platform, including its website, mobile browser interface, and associated services.

This Privacy Policy is written in English and constitutes the sole governing version of our data practices. It should be read alongside the he5555 Terms & Conditions, which together form the complete agreement between you and he5555 with respect to your use of the platform.

he5555 is committed to handling personal data responsibly, transparently, and in accordance with internationally recognised data protection principles. We collect only what is necessary, retain it only for as long as required, and take reasonable technical and organisational measures to keep it secure.

2. Data We Collect

The categories of personal data that he5555 may collect about you include, but are not limited to, the following:

2.1 Account Registration Data

• Full legal name
• Date of birth
• Email address
• Bangladesh mobile phone number
• Username and hashed password
• Residential address (city, district, division)

2.2 Identity Verification (KYC) Data

• Government-issued photo identification (e.g., Bangladesh National ID, passport, or driving licence)
• Proof of address documentation
• Selfie or live photograph for biometric comparison where required
• Source-of-funds documentation where requested

2.3 Financial Data

• Mobile wallet identifiers (bKash, Nagad, Rocket, or Upay account numbers)
• Bank account details where bank transfer is used (Dutch-Bangla Bank, City Bank, BRAC Bank)
• Deposit and withdrawal transaction history
• Account balance history

2.4 Gaming Activity Data

• Bet history, wager amounts, game selections, and outcomes
• Bonus and promotion usage records
• Session durations and login timestamps
• Responsible gaming tool settings and activation records

2.5 Technical & Device Data

• IP address and approximate geolocation
• Browser type and version
• Device type, operating system, and screen resolution
• Referral URL and pages visited within the he5555 platform
• Cookie identifiers and session tokens

2.6 Communications Data

• Contents of support tickets, live chat transcripts, and email correspondence with he5555
• Responses to surveys or promotional campaigns where you voluntarily participate

3. How We Collect Data

he5555 collects personal data through the following channels:

• Directly from you: When you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or participate in a promotion.
• Automatically: When you visit or interact with the he5555 platform, technical data is collected via cookies, server logs, and similar technologies as described in Section 7.
• From third-party service providers: Identity verification partners, payment processors (bKash, Nagad, Rocket, Upay, and banking partners), fraud detection services, and analytics providers may supply or supplement data relating to your account and transactions.

4. How We Use Your Data

he5555 uses the personal data it collects for the following purposes:

Purpose	Examples
Account management	Creating and maintaining your he5555 account, processing logins, and managing account settings
Identity verification	Verifying your age (18+) and identity in accordance with KYC requirements before processing withdrawals
Payment processing	Facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, and partner banks in Bangladeshi Taka (৳)
Platform operation	Delivering game content, sports betting markets, live casino streams, and bonus offers to your account
Fraud prevention & security	Detecting and preventing unauthorised account access, multi-accounting, bonus abuse, and financial fraud
Responsible gaming	Monitoring gaming patterns to identify problem gambling indicators and enforcing self-exclusion or deposit limit settings
Customer support	Responding to queries, resolving disputes, and maintaining records of communications
Marketing communications	Sending promotional emails and SMS messages about offers relevant to your account (subject to your opt-in preferences)
Analytics & improvement	Analysing aggregate usage data to improve platform performance, game selection, and user experience
Legal compliance	Maintaining records required for financial, anti-money-laundering, and dispute resolution purposes

5. Legal Basis for Processing

he5555 processes your personal data on the following legal grounds depending on the specific purpose:

• Contractual necessity: Processing required to fulfil the agreement between you and he5555, including account creation, payment processing, and game delivery.
• Legitimate interests: Processing carried out for fraud detection, platform security, and service improvement where those interests are not overridden by your rights.
• Legal obligation: Processing required to comply with applicable financial regulations, anti-money-laundering obligations, and record-keeping duties.
• Consent: Processing for marketing communications and non-essential cookies, where your explicit consent has been obtained and can be withdrawn at any time.

6. Data Sharing & Disclosure

6.1 Service Providers

he5555 shares personal data with carefully selected third-party service providers who process data on our behalf and under our instruction. These include identity verification providers, payment processors, cloud infrastructure providers, fraud detection services, and customer support software vendors. All such providers are contractually bound to process data only as instructed by he5555 and to implement appropriate security measures.

6.2 Payment Partners

To process deposits and withdrawals, he5555 necessarily shares transaction-relevant data — such as your registered mobile number or bank account identifier — with the relevant payment provider (bKash, Nagad, Rocket, Upay, or a partner bank). These providers operate under their own privacy policies and are independent data controllers for the purposes of the payment transaction.

6.3 Legal Disclosure

he5555 may disclose personal data to regulatory authorities, law enforcement agencies, or other government bodies where required by applicable law, court order, or where we believe in good faith that such disclosure is necessary to protect the rights, property, or safety of he5555, our players, or the public.

6.4 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of he5555's business, personal data held about players may be transferred to the acquiring or successor entity as part of that transaction. Affected players will be notified of any such transfer and any resulting change to this Privacy Policy.

6.5 No Sale of Data

he5555 does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial marketing purposes. Any sharing described above is strictly limited to what is operationally necessary.

7. Cookies & Tracking Technologies

7.1 Types of Cookies Used

he5555 uses the following categories of cookies on the platform:

• Strictly necessary cookies: Required for the platform to function, including session management, login state, and security tokens. These cannot be disabled without breaking core platform functionality.
• Functional cookies: Remember your preferences such as language settings and last-visited pages to improve your experience on return visits.
• Analytics cookies: Collect aggregated, anonymised data about how players navigate and interact with the he5555 platform. This helps us identify areas for improvement without tracking individual behaviour in a personally identifiable way.

7.2 No Advertising Cookies

he5555 does not deploy third-party advertising or retargeting cookies. You will not be tracked across other websites for the purpose of serving you he5555 advertisements on external platforms.

7.3 Managing Cookies

You can manage, restrict, or delete cookies through your browser settings at any time. Note that disabling strictly necessary cookies will impair your ability to log in and use core platform features. For guidance on managing cookies in your specific browser, refer to the browser's official support documentation.

8. Data Retention

he5555 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:

• Account and KYC data: Retained for the duration of the active account relationship and for a minimum of 5 years following account closure, to satisfy financial record-keeping and anti-money-laundering obligations.
• Transaction records: Retained for a minimum of 5 years from the date of the transaction.
• Support communications: Retained for 3 years from the date of the last communication in a thread.
• Marketing preferences and consent records: Retained for the duration of your account and for 2 years following account closure or opt-out.
• Technical logs: Typically retained for 90 days unless required for an ongoing security investigation.

When data is no longer required and no legal obligation requires its retention, he5555 will securely delete or anonymise it.

9. Your Data Rights

As a player registered with he5555, you have the following rights with respect to your personal data:

• Right of access: You may request a copy of the personal data he5555 holds about you at any time.
• Right to rectification: You may request correction of any personal data that is inaccurate or incomplete.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal retention obligations.
• Right to restrict processing: You may request that he5555 limits how it uses your data in certain circumstances, for example while a dispute is being resolved.
• Right to data portability: Where processing is based on your consent or a contract, you may request that he5555 provides your data in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on consent (for example, marketing emails), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
• Right to object: You may object to processing based on legitimate interests where you believe your rights override those interests.

To exercise any of the above rights, please contact the he5555 support team at [email protected]. Requests will be acknowledged within 5 business days and substantively resolved within 30 calendar days. he5555 may require identity verification before processing data rights requests to protect player accounts from unauthorised access.

10. Data Security

he5555 implements a range of technical and organisational security measures to protect personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include, but are not limited to:

• TLS/SSL encryption for all data in transit between players and the he5555 platform
• Cryptographic hashing of account passwords — plain-text passwords are never stored
• Role-based access controls limiting internal access to personal data on a need-to-know basis
• Regular security assessments and monitoring of platform infrastructure
• Two-factor authentication available to all players and required for administrative access
• Incident response procedures for detecting, reporting, and managing data security events

Notwithstanding these measures, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. Players are encouraged to use strong, unique passwords and to enable two-factor authentication on their he5555 accounts. If you suspect your account has been compromised, contact [email protected] immediately.

11. Children's Privacy

The he5555 platform is strictly intended for adults aged 18 and above. he5555 does not knowingly collect personal data from individuals under the age of 18. If you believe that a person under 18 has provided personal data to he5555 or has registered an account on the platform, please contact [email protected] promptly. Upon confirmation, he5555 will delete the relevant data and close the account without delay. Age verification is conducted as part of the KYC process and is enforced without exception.

12. Third-Party Links

The he5555 platform may contain references to third-party services, such as payment partners including bKash, Nagad, Rocket, and Upay. When you interact with these services — for example, by completing a deposit via the bKash app — you are subject to that provider's own privacy policy. he5555 is not responsible for the data practices of third-party providers and encourages you to review their privacy policies before sharing personal information with them.

13. Changes to This Privacy Policy

he5555 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will notify registered players via the email address associated with their Account. The updated Privacy Policy will take effect on the date stated in the notification. Continued use of the he5555 platform after the effective date of any update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your data.

14. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or the way he5555 handles your personal data, please reach out to our support team. We are available 24 hours a day, 7 days a week and aim to respond to all privacy-related enquiries within 2 business days (Bangladesh Standard Time, UTC+6).

• Email: [email protected]
• Live Chat: Available from within your he5555 account after login
• Postal enquiries: Not accepted — please use email or live chat only