🛡️ Play Safe, Play Smart

he5555 Responsible Gaming

At he5555, we believe that gambling should always be an enjoyable form of entertainment — never a source of financial stress or personal harm. This page outlines the tools, policies, and support resources available to every player in Bangladesh who chooses to use our platform.

⚠️ 18+ Only — No Exceptions 🚫 Self-Exclusion Available 💰 Deposit Limits ⏱️ Session Time Controls 📞 24/7 Support
18+
Minimum Age Requirement
24/7
Support Team Availability
৳0
Cost to Use Safety Tools
∞
Self-Exclusion Duration Options

Our Commitment

Gambling Should Be Entertainment, Not Escape

he5555 takes its duty of care towards all Bangladesh players seriously. We understand that for a small proportion of people, gambling can become problematic. That is why we have built a comprehensive responsible gaming framework directly into our platform — not as an afterthought, but as a core part of how we operate.

Every player registered on he5555 has free access to a full suite of responsible gaming tools, including deposit limits, session time reminders, cooling-off periods, and permanent self-exclusion. These tools are available immediately from within your account settings, with no waiting period and no questions asked.

If you ever feel that your gambling habits are shifting from fun to compulsive, we encourage you to act early. Reach out to the he5555 support team at any time — our English-speaking agents are available around the clock to assist Bangladesh players with account restrictions, self-exclusion requests, and guidance on seeking further help.

Warning Signs of Problem Gambling

  • Spending more money on gambling than you can afford to lose
  • Borrowing money or selling possessions to fund gambling activity
  • Feeling restless, irritable, or anxious when not gambling
  • Chasing losses by placing bigger bets to try to win back money
  • Lying to family members or friends about how much time or money you spend gambling
  • Neglecting work, studies, family responsibilities, or personal health because of gambling
  • Using gambling as a way to escape stress, depression, or personal problems
  • Repeatedly trying and failing to reduce or stop gambling
  • Feeling guilt or shame after a gambling session

Player Protection Tools

Built-In Safety Controls on he5555

All of the following tools are available free of charge to every registered he5555 player. Access them at any time from your Account Settings under the "Responsible Gaming" tab.

Deposit Limits
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, no further deposits can be made until the limit period resets. Lowering your limit takes effect immediately; increasing it requires a 24-hour cooling-off period before it applies.
Daily / Weekly / Monthly options
Session Time Limits
Define a maximum playing session length. When your session reaches the limit you have set, the platform will display a reminder and, if you choose, automatically log you out. This tool is particularly effective for players in Dhaka, Chittagong, and other major cities who access the platform on mobile during busy daily routines.
Reminder + auto-logout option
Cooling-Off Period
Take a short break from the he5555 platform by activating a cooling-off period of 24 hours, 7 days, or 30 days. During a cooling-off period, you cannot log in, deposit, or place bets. Your account balance is preserved and withdrawals remain available throughout the cooling-off window.
24 hrs / 7 days / 30 days
Self-Exclusion
Permanently or temporarily exclude yourself from the he5555 platform. Self-exclusion options range from 6 months to permanent closure. Once active, self-exclusion cannot be reversed during the chosen period. Players who self-exclude will also be removed from all marketing communications immediately.
6 months, 1 year, or permanent
Loss Limits
Cap the total amount you are willing to lose within a set period. Once the loss threshold is hit, no further wagers can be placed until the limit period resets. This is one of the most direct tools available for keeping gambling within a planned, affordable budget.
Applies across all game types
Activity Statements
Request a full summary of your gambling activity — including total deposits, total withdrawals, total bets placed, total wins, and net profit or loss — over any date range. Reviewing your activity statement regularly is one of the best habits a player can develop to stay in control.
Available on request, free
Marketing Opt-Out
Disable all promotional communications from he5555, including bonus offers, free bet notifications, and seasonal promotions. Removing the constant temptation of promotional messaging is a simple but often overlooked step towards maintaining a healthier relationship with gambling.
Instant effect, reversible any time
Reality Checks
Receive periodic on-screen notifications while playing that display how long you have been in your current session and a summary of your session profit or loss. Reality checks serve as a gentle, non-intrusive reminder to pause, reflect, and make a conscious decision about whether to continue playing.
Configurable interval reminders

Our Principles

How he5555 Upholds Safe Play

Strict 18+ Age Verification
Every player registering on he5555 must pass a mandatory age verification check. We require government-issued photo ID — such as a Bangladesh National ID card or passport — to confirm that all players are aged 18 or above before any deposit or wagering activity is permitted. There are no exceptions to this rule, and he5555 actively monitors accounts for indicators of underage access.
Proactive Account Monitoring
The he5555 platform monitors player behaviour patterns for indicators associated with problem gambling, such as a sudden sharp increase in deposit frequency, significant loss chasing behaviour, or rapid escalation in bet sizes. When such patterns are identified, our responsible gaming team may reach out proactively to check in with the player and offer information about available tools.
Non-Judgmental Support
Our English-speaking support team is trained to handle responsible gaming conversations with empathy and without judgment. Whether you want to set a deposit limit, request self-exclusion, or simply talk through your concerns, contacting he5555 support is a safe and confidential step. You will never be pressured to continue gambling or denied access to restriction tools.
No Pressure Marketing
he5555 does not send unsolicited promotions designed to pressure players into depositing after a losing streak, nor do we offer "chase your losses" style bonus campaigns. Our promotional communications are informational, not manipulative, and all marketing can be permanently disabled by the player at any time from within account settings.
Instant Tool Activation
Responsible gaming tools on he5555 are designed to activate quickly and without bureaucratic barriers. Deposit limit reductions, cooling-off periods, and self-exclusion requests all take effect immediately upon confirmation. We do not impose waiting periods that could allow impulsive decisions to be reversed. Your choice to pause or limit your play is respected without delay.
Family & Third-Party Requests
If you are a family member or close friend of someone you believe has a gambling problem, he5555 encourages you to get in touch with our support team. While we cannot share personal account details due to privacy obligations, we can take note of third-party concerns and, where appropriate, take steps to protect the account holder. Your inquiry will be handled with complete discretion.

Self-Assessment

Ask Yourself These Questions

This short self-assessment is not a clinical diagnostic tool, but it can help you reflect honestly on your relationship with gambling. If you answer "yes" to three or more of these questions, we strongly encourage you to activate one of the responsible gaming tools described on this page or to contact the he5555 support team for a confidential conversation.

Remember: recognising a problem early is a sign of strength, not weakness. Thousands of players in Bangladesh and around the world seek help every year, and support is available.

1
Have you ever bet more than you could comfortably afford to lose?
2
Do you find yourself thinking about gambling frequently when you are not playing?
3
Have you ever borrowed money — from a friend, family member, or lender — to fund gambling?
4
Do you feel the need to increase the size of your bets to get the same level of excitement?
5
Have you ever hidden your gambling activity or the amount of money you have spent from people close to you?
6
Have you tried to cut back or stop gambling but found it difficult to do so?
7
Do you gamble to relieve feelings of anxiety, loneliness, stress, or depression?
8
Has gambling caused tension, arguments, or difficulties in your personal or professional relationships?
9
Have you ever continued gambling to try to win back money you had already lost?
10
Do you feel that gambling is taking up more of your time and money than you originally intended?

Common Questions

Responsible Gaming FAQs

Log in to your he5555 account and navigate to Account Settings, then select the "Responsible Gaming" tab. Under Deposit Limits, choose whether you want a daily, weekly, or monthly cap, enter your preferred amount in Bangladeshi Taka (৳), and confirm. Reductions take effect immediately. Increases require a mandatory 24-hour waiting period before they become active, giving you time to reconsider.

No. Self-exclusion on he5555 is designed to be robust. Once a self-exclusion period is activated, it cannot be reversed or shortened until the full duration has elapsed. This is intentional — it ensures that the tool provides genuine protection during a vulnerable period rather than being easily bypassed in a moment of impulse. Permanent self-exclusion is irreversible.

Any remaining balance in your he5555 account at the time self-exclusion is activated will be preserved and can be withdrawn even during the exclusion period. You will not be able to log in normally, but the support team can assist you in processing a withdrawal of your remaining funds. Contact [email protected] with your account details to initiate a withdrawal during self-exclusion.

Yes. The minimum age to register and play on he5555 is 18 years old. This applies to all players in Bangladesh without exception. Age verification using a government-issued photo ID is mandatory before any deposit or wagering activity is permitted. Any account found to belong to a person under 18 will be closed immediately and any winnings forfeited.

You can reach the he5555 responsible gaming support team at any time by emailing [email protected]. Use the subject line "Responsible Gaming Request" to ensure your message is routed to a trained team member. You can also use the live chat feature available after logging in to your account. All responsible gaming conversations are treated with complete confidentiality.

Struggling? You Are Not Alone.

If you feel that gambling is no longer fun and is starting to affect your finances, relationships, or mental wellbeing, please reach out immediately. The he5555 support team is available 24 hours a day, 7 days a week and is trained to help Bangladesh players access the right tools and resources — without judgment, without pressure, and without delay.

Response time: within 1 hour on live chat
All conversations are 100% confidential
English-speaking support for all Bangladesh players

Play on he5555 — Responsibly and Confidently

When played within your means, gambling on he5555 is an entertaining way to enjoy cricket betting, slots, live casino games, and more — all in BDT, all with SSL-secure payments via bKash and Nagad. Browse our games, check our FAQ, or log in to manage your responsible gaming settings today. 18+ only.

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