These Terms & Conditions govern your use of the he5555 platform. By creating an account or placing a bet, you confirm that you have read, understood, and agreed to every clause set out in this document. Please read carefully.
At a Glance
These highlights do not replace the full Terms & Conditions below. They are provided as a plain-language summary to help you understand the most important rules before you read the complete document.
These Terms & Conditions ("Terms", "Agreement") constitute a legally binding agreement between you ("Player", "User", "you") and he5555 ("he5555", "the Company", "we", "us", "our"), the operator of the online gaming platform accessible at he5555.app and its associated subdomains.
he5555 operates as an online casino and sports betting platform primarily serving players located in Bangladesh. The platform offers real-money betting on cricket, football, and other sports, as well as live casino games and slots provided by world-class software partners including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Ezugi, and Spribe.
These Terms are written in English. The English-language version is the sole governing version of this Agreement. Any translated or summarised versions provided for convenience carry no legal weight and do not supersede the English text.
For the purposes of this Agreement, the following definitions apply throughout:
You must be at least 18 years of age to create an Account and use the he5555 platform. By registering, you represent and warrant that you are 18 years of age or older. he5555 reserves the right to request documentary proof of age at any time. Accounts found to belong to players under the age of 18 will be closed immediately, all pending withdrawals will be cancelled, and any remaining balance will be forfeited.
You are solely responsible for ensuring that your use of the he5555 platform complies with the laws and regulations applicable in your jurisdiction. he5555 does not represent or warrant that its services are lawful in all territories. Players accessing the platform from Restricted Territories do so entirely at their own risk.
Each individual person may hold only one active he5555 Account at any time. Registration of multiple accounts by the same person — whether using different names, email addresses, payment methods, or device identifiers — constitutes a material breach of these Terms and will result in permanent suspension of all associated accounts without refund.
When creating a he5555 Account, you are required to provide accurate, complete, and current information including your full legal name, date of birth, a valid email address, and a Bangladesh mobile number. You agree to update this information promptly if it changes. he5555 shall not be liable for any loss arising from your failure to maintain accurate account information.
he5555 operates a Know Your Customer (KYC) policy consistent with responsible gaming and financial compliance standards. Before processing any withdrawal request, he5555 may require you to submit government-issued photo identification (such as a Bangladesh National ID card or passport), proof of address, and proof of ownership of the payment method used. Failure to complete KYC verification within a reasonable timeframe will result in suspension of withdrawal privileges.
You may request closure of your he5555 Account at any time by contacting the support team at [email protected]. Pending bet settlements and outstanding wagering requirements will be resolved before any remaining real-money balance is returned. Bonus funds that have not met applicable wagering requirements will be forfeited upon account closure.
You are solely responsible for maintaining the confidentiality of your Account login credentials. You must not share your username, password, or two-factor authentication codes with any third party. he5555 strongly recommends enabling SMS-based two-factor authentication on your Account. Any activity carried out using your credentials is deemed to be authorised by you. If you suspect unauthorised access to your Account, you must notify he5555 immediately at [email protected]. he5555 will not be held liable for losses resulting from your failure to protect your Account credentials.
he5555 accepts deposits and processes withdrawals exclusively in Bangladeshi Taka (৳) via the following payment methods: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. he5555 does not accept foreign currency deposits or international card payments at this time.
The minimum deposit amount at he5555 is ৳100. Minimum and maximum withdrawal amounts vary by payment method and will be displayed in the cashier section of your Account at the time of the transaction. he5555 reserves the right to adjust these limits at any time with or without prior notice.
Withdrawal requests submitted by fully KYC-verified accounts are typically processed within 5 to 15 minutes during normal operational hours. Processing times may be extended during periods of high volume, scheduled maintenance, or pending completion of additional verification checks. he5555 bears no responsibility for delays caused by the receiving payment provider or bank.
By making a deposit, you confirm that the funds you are depositing belong to you and have been obtained by lawful means. he5555 reserves the right to request evidence of the source of funds for any deposit at its sole discretion. Deposits made using fraudulent payment credentials will be reversed and the associated Account suspended pending investigation.
All bonuses, free bets, cashback offers, and promotional credits issued by he5555 are subject to specific terms and conditions stated at the time of the relevant promotion. In the absence of specific terms, the general bonus conditions outlined in this section apply.
Bonus funds must be wagered a specified number of times before they become eligible for withdrawal. The applicable wagering multiplier will be stated in the promotion terms. Until the wagering requirement is fully met, bonus funds and any winnings derived from bonus funds are non-withdrawable.
he5555 actively monitors for patterns consistent with bonus abuse, including but not limited to: claiming the same promotion multiple times across linked accounts, placing opposing bets to fulfil wagering requirements without genuine game play, and structuring deposits specifically to trigger bonus credits without intent to play. Accounts found to be engaged in bonus abuse will have associated bonuses voided and may be permanently suspended.
Bonus funds that are not utilised within the period specified in the promotion terms will expire and be removed from the Account balance automatically. he5555 is not obligated to notify you of upcoming bonus expiry in advance, though it may choose to do so as a courtesy.
All bets placed on the he5555 sports betting platform are subject to acceptance by he5555 at its sole discretion. he5555 reserves the right to refuse or limit any bet without providing a reason. Bets are only confirmed once a unique bet reference number has been issued to the player.
Odds displayed on the he5555 platform are subject to change up to the moment a bet is confirmed. The odds applicable to your bet are those displayed at the time your bet is accepted and confirmed. he5555 is not liable for display errors that arise due to technical faults, provided that such errors are corrected promptly upon discovery.
he5555 reserves the right to void bets in circumstances including but not limited to: obvious pricing errors, event cancellations, match abandonments, confirmed match-fixing or corruption findings, or where a bet was placed in breach of these Terms. Voided bets will have the original stake returned to the player's Account balance.
Live in-play betting markets are subject to additional latency-related risks. he5555 does not guarantee the continuous availability of live markets and accepts no liability for bets that cannot be placed due to connectivity issues on the player's end. he5555 may suspend live markets at any time without prior notice.
Casino games available on the he5555 platform — including live dealer games, video slots, table games, and crash games — are governed by the rules published by the respective software provider. In the event of a conflict between provider rules and these Terms, these Terms take precedence with respect to account and payment matters; provider rules govern in-game mechanics and outcomes.
All random number generators used in he5555's certified slot and table game library are independently audited for fairness. Published return-to-player (RTP) percentages for each game are accurate as provided by the software provider and have not been modified by he5555. he5555 does not manipulate game outcomes.
The following conduct is strictly prohibited on the he5555 platform. Engaging in any of the following will result in immediate account suspension and may result in permanent closure without refund:
he5555 is committed to promoting safe and responsible gambling for all players. The platform provides a comprehensive set of responsible gaming tools accessible from within your Account settings, including deposit limits, loss limits, session time limits, reality check reminders, cooling-off periods, and full self-exclusion. These tools are free, immediately effective upon activation, and cannot be reversed within the minimum period specified for each tool.
Players who feel that gambling is negatively affecting their personal wellbeing, finances, or relationships are strongly encouraged to activate self-exclusion and to seek independent support. Please visit the Responsible Gaming page for detailed guidance. The 18+ age restriction is enforced without exception. For more information on problem gambling support resources, please contact [email protected].
All content on the he5555 platform — including but not limited to the he5555 brand name, logo, website design, graphics, game interfaces, written content, and software — is the intellectual property of he5555 or its licensed partners. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal entertainment purposes only. Any reproduction, distribution, modification, or commercial exploitation of he5555 content without prior written consent is strictly prohibited.
To the maximum extent permitted by applicable law, he5555 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the platform, including but not limited to loss of winnings, loss of data, or loss of profits, even if he5555 has been advised of the possibility of such damages.
he5555's total aggregate liability to any player in respect of any claim shall not exceed the total amount deposited by that player in the 30-day period immediately preceding the event giving rise to the claim. Nothing in these Terms limits liability for fraud, gross negligence, or any other matter that cannot be excluded by law.
he5555 collects, processes, and stores personal data in accordance with its Privacy Policy, which forms part of this Agreement by reference. By registering an Account, you consent to the collection and processing of your personal data as described in the Privacy Policy. he5555 does not sell player personal data to third parties for marketing purposes.
he5555 reserves the right to amend, update, or replace these Terms & Conditions at any time. Where changes are material, he5555 will provide reasonable notice via the email address registered to your Account. The updated Terms will take effect on the date specified in the notification. Your continued use of the he5555 platform after that date constitutes your acceptance of the revised Terms. If you do not accept the revised Terms, you must close your Account before the effective date.
These Terms & Conditions and any dispute arising out of or in connection with them shall be construed and governed in accordance with general principles of international commercial law as applied to online gaming platforms. he5555 makes no representation that the platform or its services are appropriate or lawful in any specific jurisdiction other than as expressly stated. Players are responsible for compliance with their local laws.
If you have any questions, concerns, or complaints regarding these Terms & Conditions, the he5555 platform, or your Account, please contact the he5555 support team. Our customer service team is available 24 hours a day, 7 days a week via live chat on the platform or by email. Contact details:
he5555 aims to acknowledge all formal complaints within 24 hours and to provide a substantive response within 5 business days (Bangladesh Standard Time, UTC+6).
Now that you've reviewed the Terms & Conditions, you're ready to enjoy everything he5555 has to offer. Bet on cricket, spin the slots, or join the live casino — all in BDT, all secure, all in English. 18+ only. Please play responsibly.